市中医院“十大便民举措”为群众带来全新就医体验
<!----><style type="text/css">html{font-size:375%}</style><link href="https://pic.app.wuan888.com/static/publish/css/style.css?v=1605251010499" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=1605251010499"><!-- 付费贴--> <div class="preview_article "> <!----> <p>今年以来，市中医院坚持“以患者为中心”的服务理念，把提升人民群众看病就医体验感和满意度作为改进医疗服务工作的着力点，从改善就医环境、优化诊疗流程、创新服务模式等方面推出一系列扎实有效的举措，全面提升医疗服务质量和水平，让广大群众就医更舒心、更便捷。<br /><br /><strong>举措一</strong><strong> | </strong><strong>免费“送药上门”</strong><br />为方便广大患者取药，缩短候药时间，减少疫情期间人员流动，降低聚集性疫情风险，我院特推出中药汤剂免费送药上门服务。患者完成缴费后，只需在中药房填写姓名、电话、地址等相关内容，回家坐等“收货”即可。该举措自3月份实施以来，共计为城区患者和重点人群免费送药11万付，大大节省了患者往返医院时间，改善了群众就医体验，受到患者一致好评<img id="aimg_Vud39" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133137_4_FgzF-QExmMWSwE64hot3jvHtMHzs.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" alt="" width="600" height="360" border="0" data-qf-thumb="https://pic.app.wuan888.com/backend/20221103133137_4_FgzF-QExmMWSwE64hot3jvHtMHzs.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" data-qf-origin="backend/20221103133137_4_FgzF-QExmMWSwE64hot3jvHtMHzs.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" data-qf-thumb-origin="backend/20221103133137_4_FgzF-QExmMWSwE64hot3jvHtMHzs.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" /></p><p><strong>举措二</strong><strong> | </strong><strong>开设午间、夜间门诊</strong><br />为有效解决“上班族”“学生族”“银发族”等特殊人群就医难问题，我院率先在治未病科和口腔科推出差异化诊疗服务，将两个科室诊疗时间延长至晚10点，极大地方便了平时因工作、学习无时间就医的人群，实现了上班族工作（学习）就医两不误<img id="aimg_TAIvP" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133202_4_Fr6rU0DCWMAfkA2YCt3cVDFoa5yD.png" alt="" width="600" height="355" border="0" /><img id="aimg_P6Yc2" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133213_4_FiSad0YnPMg6n0jbj7bF9MwFvSec.png" alt="" width="600" height="401" border="0" /></p><p><strong>举措三</strong><strong> | </strong><strong>开通“互联网+护理服务”</strong><br />“互联网+护理服务”项目的开展，为行动不便的患者提供了方便，患者在手机上下单后，即有专业护士上门提供优质的护理服务，不仅为患者省去了舟车劳顿，也推动了优质护理资源下沉，让广大患者足不出户就能享受到规范化护理服务，得到社会各界高度认可。今后，医院将根据日益增长的患者需求开展更多护理项目，让优质护理走进千家万户</p><p><img src="https://pic.app.wuan888.com/backend/20221103135009_4_FhTqtBGmyVo3F-R3WAflQ2DJ1qid.png" width="650" height="429" /></p><p style="text-align: left;"><strong>下单流程：</strong>微信关注“武安市中医院公众号”-医疗服务-家庭医护-选择护理项目-立即预约-完成</p><p style="text-align: left;"><img src="https://pic.app.wuan888.com/backend/20221103135120_4_FnjmrOxGjpgpvrHqFoCYJKjIdPTR.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" width="643" height="426" data-qf-thumb="https://pic.app.wuan888.com/backend/20221103135120_4_FnjmrOxGjpgpvrHqFoCYJKjIdPTR.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" data-qf-origin="backend/20221103135120_4_FnjmrOxGjpgpvrHqFoCYJKjIdPTR.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" data-qf-thumb-origin="backend/20221103135120_4_FnjmrOxGjpgpvrHqFoCYJKjIdPTR.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" /></p><p><strong>举措四 </strong><strong>| </strong><strong>成立“慢特病”门诊</strong><br />我院在门诊一楼专门设立慢、特病门诊，对所有慢特病患者实行诊间结算，提供挂号、收费、购药、检查、报销一条龙服务，进一步简化了就诊流程，节约了就诊时间，改善了就诊体验。同时，我们为慢特病患者逐人建立健康档案，开展定期回访、跟踪服务、健康教育、指导用药等系统化服务，不断满足慢特病患者个性化服务需求<img id="aimg_U7tco" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133327_4_Fv8VZebzvo_t8o1me0XKp8heA3lU.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" alt="" width="600" height="445" border="0" data-qf-thumb="https://pic.app.wuan888.com/backend/20221103133327_4_Fv8VZebzvo_t8o1me0XKp8heA3lU.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" data-qf-origin="backend/20221103133327_4_Fv8VZebzvo_t8o1me0XKp8heA3lU.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" data-qf-thumb-origin="backend/20221103133327_4_Fv8VZebzvo_t8o1me0XKp8heA3lU.png?watermark/1/image/aHR0cHM6Ly9waWMuYXBwLnd1YW44ODguY29tL2FkbWluX0Ztb0ZBVlFDU2VmVnhoWnNYZ2J5bnFoOEkwT1cucG5n/dissolve/20/gravity/Center" /></p><p><strong>举措五</strong><strong> | </strong><strong>倡导全院职工</strong><strong>把车位留给患者</strong><br />为切实解决“停车难”这一顽疾，在院领导班子以上率下示范引领下，全院自上而下形成不成文的规定：倡导全院职工绿色出行，所有职工车辆一律不准进院，把有限车位让给患者。今年医院投资80万元对坑洼不平的老旧大院和大门进行改造升级。升级后的大院，道路平整，标线清晰规范，安装电子智能识别系统，实行一车一杆，人车分流，不仅解决了院内车位不足、出入拥堵的问题，还规范了疫情管理，堵塞了管理漏洞<br /><img id="aimg_U8m54" class="zoom" src="https://pic.app.wuan888.com/backend/20221103133352_4_FsErgNp316AXOmqt-hPE3KTd-DHy.png" alt="" width="584" height="378" border="0" /><br /><img id="aimg_B3Msl" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133405_4_FjR0-d6gGwj1ChWlgNWNdIEtpV0s.png" alt="" width="600" height="404" border="0" /><br /><strong>举措六</strong><strong> | </strong><strong>开通“掌上医院”</strong><br />为切实解决患者“挂号难、排队慢”等问题，我院推出网上预约挂号、缴费等服务，患者只需通过微信公众号进入“掌上医院”就诊模式，在手机上就可轻松办理预约就诊、网上缴费、查询检查报告等系列服务，极大方便了患者就诊<img id="aimg_Zp5jg" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133442_4_FjUSdBZZDJX6aIlx7Bb3vABXY8hx.png" alt="" width="600" height="516" border="0" /></p><p><strong>举措七</strong><strong> | </strong><strong>开设“无假日门诊”</strong><br />根据群众需求和医院实际情况，我院合理配置医疗资源，所有节假日均实行与正常工作日相同的门诊制度，打破专家周末和节假日不坐诊的惯例，有效解决节假日患者看病难问题<img id="aimg_PN152" class="zoom" style="cursor: pointer; float: left;" src="https://pic.app.wuan888.com/backend/20221103133456_4_FkWh1qwGuqcE5JDZBYx3lCtRYY_p.png" alt="" width="600" height="390" border="0" /><img id="aimg_rRkSj" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133510_4_FoEhqXL7yPA3gr_YRVNXxUdKX_Jz.png" alt="" width="600" height="395" border="0" /></p><p><strong>举措八</strong><strong> | </strong><strong>成立“一站式服务中心”</strong><br />为进一步优化医疗服务流程，方便患者就医，我院在门诊大厅成立“一站式”服务中心，安排4名专职人员，为群众提供咨询、引导、预约、分诊、病历邮寄、受理投诉、健康指导、补办社保卡等一系列便民惠民服务，真正让服务全覆盖，患者少跑腿<img id="aimg_g6559" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133537_4_FmHLqQdtGxnyII7nhl2SYbyVkDmr.png" alt="" width="600" height="397" border="0" /><img id="aimg_lff0b" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133549_4_Fs_9lghqnbVZGrlzKARD6YSTRnp5.png" alt="" width="600" height="353" border="0" /></p><p><strong>举措九</strong><strong> | </strong><strong>成立远程医疗协作平台</strong><br />我院医共体远程医疗平台6月份正式启动，向上连接首都医科大学宣武医院、阜外医院、北医三院等20余家国内知名医院，向下联系11家基层医疗机构，实现了国家、省、市、县、乡五级联动。该平台具备远程会诊、远程教育、远程影像和远程心电四大功能，基层医院将临床体检资料、影像资料、化验检查资料等上传至远程医疗平台后，上级医院专家可通过远程高清影像、实时语音传输，对患者病情全面、仔细的分析，作出科学精准诊断，既提高了工作效率，又降低百姓看病费用，实现了基层患者与上级专家远程“面对面”交流<br /><img id="aimg_nwbGE" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133614_4_FmybdSToEffssHtNL-tbn8sEiE5V.png" alt="" width="600" height="358" border="0" /><img id="aimg_RQO0S" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133626_4_FgjaW_pYCFyneR8xt_BsjJcCsIT6.png" alt="" width="600" height="393" border="0" /><br /><strong>举措十 </strong><strong>|开通 </strong><strong>“智慧医院自助终端”</strong><br />为进一步推进信息化、智慧化医院建设，改善患者就诊体验，我院在门诊、住院病区、检验、影像等重点部位设置多种自助服务机，可满足自助挂号、缴费、取片、打印报告等众多服务<img id="aimg_WOPZQ" class="zoom" style="cursor: pointer;" src="https://pic.app.wuan888.com/backend/20221103133649_4_Fq0XLNqKfs152aP9kS1vSxfe-K2_.png" alt="" width="600" height="775" border="0" /></p><p>今后，我院将不断创新服务模式，把人性化、精细化服务理念融入到医院日常管理中，按照“群众盼什么，医院干什么”的理念，举全院之力为广大患者提供更专业、更贴心、更便捷的医疗服务，全面提升群众就医满意度和获得感，不断推动中医事业高质量发展</p><p> </p><p><strong>凡在武安市中医院住院的</strong><strong>职工医保、城乡民患者</strong><br /><strong><img id="aimg_J49yO" class="zoom" src="https://pic.app.wuan888.com/backend/20221103133928_4_FjPGClcIi7q04kGUZPMtDf2kpOax.png" alt="" width="577" height="447" border="0" /></strong><br /><br /></p> <!----></div>
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